We automated replies we used to check one by one, saving us enormous amounts of time.
About the company
Channels
WhatsApp / Email
Messages
+10,000 entries
Context
Problem
Constant booking changes
Changes in time/date/model/pickup point due to flight delays created an avalanche of tickets that had to be re-evaluated and manually edited in a multi-provider PMS, causing errors and delays.
ID/passport validation and deposit management
Especially outside business hours, this blocked deliveries.
Queues at peak hours
Result: queues at peak hours, missed SLAs, immobilized vehicles, and charges not applied on time.
Solution with GuruSup
24/7 AI agents connected to PMS
AI agents that re-evaluate and confirm changes, adjust deposits, validate IDs, and instantly send pickup/return confirmations and instructions; correct addresses and reassign vehicles.
Automation of critical tasks
Automate time/date/model/location changes, flight delays, late returns, deposit/payment adjustments, and document verification.
Critical actions in seconds
Execute re-evaluation according to policy, PMS update, deposit adjustment and alerts, ID/passport validation, and instant confirmation and instruction sending.
Vehicle reassignment
Reassign vehicles when the original model is no longer available, ensuring a smooth experience at no additional cost.
Smart escalation
Only escalate in cases of damage, fraud, or complex incidents outside policy.
Results
- •Zero queues, SLAs met at peak hours.
- •Fleet rotation maintained and charges applied instantly.
- •Stopped copying and pasting ChatGPT responses.
- •Fast and efficient drafts and real-time translations.
"Fast and efficient. GS generates drafts and real-time translations for us; we've stopped copy-pasting ChatGPT responses."